Privacy Policy
This policy explains how Nick & Sara Pty Ltd, trading as NexTron IT, handles personal information through Crypto Reconcile. It should be read with the Crypto Reconcile Terms & Conditions.
1. Who we are
Crypto Reconcile is a product of NexTron IT, a business of Nick & Sara Pty Ltd (ABN 63 618 452 949), Darwin, Northern Territory, Australia. Privacy enquiries can be sent to admin@nextron.com.au.
2. Information we collect
| Category | Examples | Why it is used |
|---|---|---|
| Account information | Name, email address, NexTron user identifier and access entitlements | Authentication, support, account administration and plan access |
| Reporting information | Reporting Entity details, timezone, financial year and source-account labels | To scope calculations and reports correctly |
| Crypto records | Imported transaction records, asset movements, quantities, timestamps, fees and source references | Reconciliation, review, calculation and evidence generation |
| User decisions | Mappings, explanations, valuations, tolerance decisions, declarations and approvals | To retain an auditable record of how an outcome was reached |
| Technical information | Security events, device/browser details, error logs and performance telemetry | Security, fault diagnosis and service improvement |
| Billing and contact information | Plan, invoice status and support communications | Subscription administration and customer support |
3. Uploaded files and derived records
Original upload files are processed to create structured transaction and evidence records. Unless a feature explicitly tells you otherwise, the original file is not retained as a general-purpose document. Structured records, import metadata, source references, samples needed for mapping or troubleshooting, user decisions and generated outputs may be retained so the reconciliation remains reproducible and auditable.
4. How we use information
- provide, secure and support Crypto Reconcile;
- authenticate users through NexTron and enforce entitlements;
- import, map, reconcile, calculate and report records at your direction;
- retrieve and retain reference information such as historical RBA exchange rates;
- detect abuse, investigate faults and improve reliability;
- meet legal, accounting and regulatory obligations; and
- communicate service, beta or billing information.
5. Hosting and service providers
Operational Crypto Reconcile data is hosted in Australian regions. We use service providers for infrastructure, database, authentication, monitoring, email/support and payments. These may include Microsoft Azure, Supabase, AWS services in Australian regions and Stripe for billing. Providers receive only the information reasonably required for their role and operate under their own contractual and privacy obligations.
Where AI-assisted mapping or classification is offered, the interface will identify that assistance. Australian-region AI services are used for operational record processing where available and configured. AI output remains subject to user review.
6. Security
Controls include encrypted transport, access controls, one-time NexTron launch tickets, audit history, environment separation and monitoring. No online service can guarantee absolute security. You must protect your NexTron account and promptly notify us of suspected unauthorised access.
7. Cookies and local storage
Crypto Reconcile uses essential browser storage for session state, theme, country selection and workflow preferences. We do not currently use third-party advertising cookies on the Australian product site.
8. Retention and deletion
We retain information while your account is active and as reasonably required to provide reports, maintain audit history, resolve disputes and meet legal obligations. Archiving a Reporting Entity makes it read-only; it does not automatically erase evidence or completed reports. Deletion requests are assessed against account ownership, audit integrity, contractual and legal retention requirements.
9. Access, correction and complaints
You may request access to or correction of personal information, ask how it has been used, or raise a privacy concern by emailing admin@nextron.com.au. We may need to verify your identity. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
10. Changes
We may update this policy as the beta and product evolve. Material changes will be dated and, where appropriate, communicated through the service.